New York and Amsterdam based Private Equity Firm Novidam Capital Partners* has acquired the stock of the Netherlands based company, Eclipse Group. A part of the existing Management Team will be joining the ownership.
Eclipse Group is a Hosted Managed Service Provider in the Customer Communication Management domain. Eclipse assists their clients in transforming their customer communications processes and experience from analog and physical point solutions, to a digital first approach where all customer communication is integrated into one platform.
The Customer Communications Management as a Service (CCMaaS) solution is a unique, highly scalable, and full-service, SaaS application, currently in production in the Netherlands and venturing outwards. A representation of clients are Air France-KLM Royal Dutch Airlines, De Nederlandse Bank, Aegon , and multiple governmental agencies and large utility companies.
CCMaaS enables companies to communicate efficiently through all possible channels, control all customer communication through one platform, and reduce cost by shutting down costly legacy systems & point solutions, while improving NPS and employee satisfaction. This is what makes Eclipse Group and CCMaaS unique and sets itself apart from competition. From the solid base which is already there, Eclipse Group and Novidam Capital Partners will further expand in Europe and into the United States, pursue a high-growth and innovative roadmap, and continue the trusted relationships with existing clients and partners.
“I’m very proud of the progress we have made over the years. With the new capabilities of our CCMaaS solution we are ready for the future. Together with Novidam Capital Partners and our new Board Members we are positioned well to take the next steps in our journey”, said Gijs Le Blanc, the company’s CTO & co-Founder.
“I’m honoured to work together with the outstanding Eclipse teams in the Netherlands and Macedonia. Looking at the special technology Eclipse provides and the many happy customers we have, I’m more than confident that we will succeed in helping our existing and new clients in bringing their Customer Communications Management processes to the next level” said Stijn Giesberts, the company’s newly brought in and fresh CEO.
“We are very excited to partner with Eclipse. Together with Gijs le Blanc and the existing team, and under Stijn Giesberts’ leadership, we intend to remain the number one provider in the Customer Communication Management domain; adding services, reaching more departments within our existing client base, and, expanding internationally”, said Alexander Schuil, NCP’s Managing Partner.
*Novidam Capital Partners (NCP) is a values-driven investment firm focused on tech-enabled service companies. NCP works with exceptional management teams and entrepreneurs and helps them grow superior and sustainable companies, fostering long term partnerships.
